CULC/CBUC Employee Happiness Report
Report prepared by Kim Silk for the Canadian Urban Libraries Council / Conseil des bibliothèques urbaines du Canada – December 2017
Executive Summary
This study was commissioned by the Canadian Urban
Libraries Council (CULC) in spring 2015 as one a series of
three research studies. This study explores the conditions
for promoting employee engagement in a library setting.
Key Findings
- Employee happiness and satisfaction is not the
same as employee engagement. Happier workers
may benefit an organization, but the real goal of
employee engagement is improved business
outcomes. Engaged employees contribute to the
economic health of their organization in ways that
other employees do not.
- Employees want to be engaged in and challenged
by their work, feel they are moving up in the
organization, and that their hard work is recognized
and rewarded.
- Employees want their co-workers to be competent
and properly trained, so they can rely on each
other to perform their duties.
- Engaged employees speak positively about the
organization to co-workers, potential employees
and customers.
- Engaged employees have an intense sense of
belonging and desire to be part of the organization.
- Engaged employees are motivated and exert effort
toward success in their job and for the organization.
- In Canada, the dimensions that are most effective
for driving employee engagement are:
- Rewards and Recognition
- Employee Value Proposition
- Enabling Infrastructure
- Career Opportunities.
Read the full report: CULC/CBUC Employee Happiness Report