Safety & Security Toolkit
Created from lessons learned by CULC/CBUC members, the Safety and Security Toolkit offers proven strategies to help public libraries more effectively manage and respond to safety and security incidents.
Introduction & Overview
Intro Communities across Canada and North America are facing big challenges in accessing affordable housing, getting the services…
Thinking About the Library Journey
Thinking About the Library Journey Using a “journey map” is one way to communicate the different stages that…
Patron Expectations
Patron expectations (referred to as Customer, User, Visitor, etc. in some libraries) set guidelines on what a patron’s…
Suspensions & Other Consequences
Consequences are required when guidelines have been broken. Library staff need to enforce the consequences to provide a…
Legal Considerations
Each library operates within a distinct set of legal and jurisdictional requirements, with different provincial laws and municipal…
Safety and Security Tools & Strategies
There are specialized tools and expertise available to help enhance the safety and security in libraries and it’s…
Space Design
Space influences how welcoming the library is – think about the colour of paint on the walls, the…
Health & Wellness
While the number of incidents, and particularly very serious incidents, are comparatively low in libraries, their intensity and…
Training & Professional Development
Libraries are a critical infrastructure within our community to ensure equitable access to information, resources, and learning opportunities.…
Community Resources & Initiatives
Community resources and initiatives take many forms in libraries. This toolkit focuses on two areas: Relationships between libraries…
Incident Tracking & Reporting
Once an incident does happen, library staff need to know how to deal with the situation both in…
Recruitment
Recruitment and Selection decisions are some of the most important decisions that an organization makes in ensuuring that…
Advocacy
The CULC/CBUC Safety and Security Working Group worked with Temple Scott Associates, a government and public relations firm,…
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