CULC/CBUC Toolkit on Recovery & Reimagined Public Library Services Post COVID-19


Key Considerations

The following questions can assist your thinking as you prepare to re-open, and can also be considered for generative discussions with your Board over the coming months, with preparatory reading drawn from the resources provided in Section 2.
  1. Is your corporate strategy still relevant? To what degree are you prepared to re-invent your role?
  2. What policies and relationships need to be in place before you open?
    1. What is the state of labour relations as a result of the actions taken during the pandemic? Is corporate culture likely to be more positive or more negative?
  3. What do you need to be ready for rapid decision making over the next 12-18 months?
  4. Do you have what you need for crisis management in this area?
  5. Do you need to reassess your risk identification and mitigation plans?
  6. How can you best support stable governance?
    1. Is the board skills matrix still applicable? How will you include trusted advisors?
    2. Will your board be willing to delegate more authority to the CEO?
    3. What has your provincial government demonstrated in terms of their knowledge of public libraries and does that require information/intervention/advocacy?
    4. Is the law an obstacle to effective response and how do you mitigate its impact?
  7. Do your existing policies support vulnerable populations’ use of library services? (membership policy, longer loan periods, no overdue fines, use of cards or cash)
  8. Is your library/community prepared to move away, even temporarily, from traditional public library openness to everyone, in favour of a preferential system that may first focus on vulnerable populations, supporting school children, etc.?
  9. What is your policy for physical distancing given your specific situation?
  10. How will you develop your plan for re-opening and follow these steps as an iterative process: analysis of your situation and the needs; designing your reopening plan; validate and implement the various steps of the plan; collect data and evaluate your impact?