CULC/CBUC Toolkit on Recovery & Reimagined Public Library Services Post COVID-19



COVID-19 is posing a range of challenges for public library employees and management. Supporting and accommodating staff, ensuring a safe work environment and building an agile work culture that helps the library respond rapidly and competently in times of uncertainty have never been more important.

Staffing Checklist

  • How can the library best support and accommodate staff, including those who:
    • are most vulnerable to COVID-19 once physical services resume?
    • have child/elder care obligations?
    • may come to work sick rather than provide medical notes?
    • are experiencing mental health issues arising from or exacerbated by COVID-19?
  • How can the library meet their obligations to provide a safe work environment, including:
    • responding to staff fears and anxiety about safety in the workplace?
    • addressing work refusals?
    • determining what PPE or public health measures will be required?
    • responding to staff expectations about PPE?
  • How will you manage the recall process for staff who are laid off/on leave?
  • When are continued remote work arrangements appropriate?
  • How can you build agile workplace cultures to respond quickly and innovate rapidly?
  • What is the best way to promote a change positive culture in times of uncertainty and rapid evolution?
  • How will you motivate employees and increase staff engagement in difficult times?
  • What is required to deliver trauma informed approaches to support each other?
  • How can staff learn to collaborate, communicate and deliver services and programs virtually?
  • How does the library support leaders in identifying and developing the skills and competencies needed in an unprecedented crisis and in a time of ongoing uncertainty for staff?

Staffing Working Group

  • Mark Asberg, Chief Executive Officer, Calgary Public Library
  • Lita Barrie, Chief Executive Officer, Burlington Public Library
  • Andrea Ceccheto, Director, Service Excellence, Markham Public Library
  • Roberta Kuzyk-Burton, Learning and Development Specialist, Calgary Public Library
  • Mark Reinelt, System Circulation Co-ordinator, Okanagan Regional Library